We are currently recruiting for a Quality Assurance Manager on behalf of our client, one of the leading brands in the UK insurance market.

The successful candidate will work cross-function and with the broader claims team to help define our claims proposition and support an ongoing programme of work surrounding the modernisation of Claims Operations.

Key Responsibilities

• Designing and implementing a robust quality assurance framework, in conjunction with the Head of Claims Operations.
• Conducting and overseeing quality assurance audits, ensuring an optimum number of file reviews are undertaken each year.
• Producing regular reporting to claims management, identifying areas of improvement and facilitating remediation efforts as needed.
• Recommending improvements for relevant policies, processes and procedures as part of a continuous improvement cycle, including any team level training and development needs.
• Maintaining a solid understanding of relevant policies, processes and systems utilised by the London Market Claims function.

Key Requirements

• Experience of working in a similar role within the Lloyd’s London Market, including working across multiple internal and external teams, such as third party suppliers.
• Excellent interpersonal and communication skills, both verbal and written, including the ability to build relationships and influence others across all levels of the organisation.
• ACII qualified or equivalent.
• Good mathematical and report writing skills.

Salary – Negotiable Salary + Excellent Benefits

For more information, please call 0203 805 5541 or upload your CV below.

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