Claims Operations Manager

  • Claims
  • London

Claims Recruitment Services is proud to bring this excellent job opportunity to the market with our client, a leading Lloyd’s Syndicate which prides itself on its truly global capability, enviable reputation, training, work/life balance, and career progression opportunities.

Working within the London Market Claims Team, the successful candidate will work in a cross-functional capacity, and with the rest of the Claims team, exploring key business processes and wider insurance market practices linked to running and building a robust, data driven and customer centric claims operating model.

This is an exciting opportunity that will place the candidate in a leading position within the Lloyd’s Market.

Key Responsibilities

  • Overseeing and reporting on operational performance, facilitating exception management via engagement with the Claims Leadership team.
  • Working closely with the Head of Claims and Value Stream Product Owner to support the strategic review and improvement of claims management processes.
  • Liaising with Lloyd’s, the LMA and LIMOSS to ensure appropriate business engagement and representation on all claims related initiatives.
  • Overseeing and reporting on expenses and budgeting, facilitating cost optimisation and management across Claims.
  • Providing professional, efficient, and effective operational support to the Claims teams, whilst ensuring that core operational tasks are completed within given SLAs.
  • Driving and supporting process improvement and business change by being a source of information and expertise to help drive the adoption of new initiatives for claims.
  • Liaising with the London Market Change and Technology teams to support the delivery of claims specific change initiatives.
  • Onboarding outsourced service providers and Lloyd’s market technology solutions on behalf of the Claims function.
  • Overseeing outsourced service providers, including third party experts and delegated authorities, in conjunction the Vendor Management team.
  • Acting as Relationship Manager and main point of contact for supply chain information requests and queries.
  • Designing and implementing training and adoption programs to improve the overall effectiveness of the claims function.

Key Requirements

  • Proven experience in a Claims Operations role, including experience of leading a team in a constantly changing and fast paced environment.
  • Significant experience in the Lloyd’s insurance market.
  • Strong operational skills, including both business process and systems.
  • Excellent communication skills, with the ability to influence stakeholders across all levels, including senior management.
  • Strong financial acumen and intuition, with the ability to handle large and complex issues / data.

Salary – Negotiable Salary + Excellent Benefits

For more information, please call 0203 805 5541 or upload your CV below.

We do not retain any personal information without your permission. Please refer to our data protection policy for more information.

To apply for this job email your details to jamie.thomson@edenjames.co.uk.