Claims Operations Manager

  • Claims
  • London

Claims Recruitment Services is proud to bring this excellent job opportunity to the market with our client, a leading Lloyd’s Syndicate which prides itself on its truly global capability, enviable reputation, training, work/life balance, and career progression opportunities.

Working within the London Market Claims Team, the successful candidate will work in a cross-functional capacity, and with the rest of the Claims team, exploring key business processes and wider insurance market practices linked to running and building a robust, data driven and customer centric claims operating model.

This is an exciting opportunity that will place the candidate in a leading position within the Lloyd’s Market.

Key Responsibilities

  • Overseeing and reporting on operational performance, facilitating exception management via engagement with the Claims Leadership team.
  • Working closely with the Head of Claims and Value Stream Product Owner to support the strategic review and improvement of claims management processes.
  • Liaising with Lloyd’s, the LMA and LIMOSS to ensure appropriate business engagement and representation on all claims related initiatives.
  • Overseeing and reporting on expenses and budgeting, facilitating cost optimisation and management across Claims.
  • Providing professional, efficient, and effective operational support to the Claims teams, whilst ensuring that core operational tasks are completed within given SLAs.
  • Driving and supporting process improvement and business change by being a source of information and expertise to help drive the adoption of new initiatives for claims.
  • Liaising with the London Market Change and Technology teams to support the delivery of claims specific change initiatives.
  • Onboarding outsourced service providers and Lloyd’s market technology solutions on behalf of the Claims function.
  • Overseeing outsourced service providers, including third party experts and delegated authorities, in conjunction the Vendor Management team.
  • Acting as Relationship Manager and main point of contact for supply chain information requests and queries.
  • Designing and implementing training and adoption programs to improve the overall effectiveness of the claims function.

Key Requirements

  • Proven experience in a Claims Operations role, including experience of leading a team in a constantly changing and fast paced environment.
  • Significant experience in the Lloyd’s insurance market.
  • Strong operational skills, including both business process and systems.
  • Excellent communication skills, with the ability to influence stakeholders across all levels, including senior management.
  • Strong financial acumen and intuition, with the ability to handle large and complex issues / data.

Salary – Negotiable Salary + Excellent Benefits

For more information, please call 0203 805 5541 or upload your CV below.

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